Sustainability

In addition to a smooth grievance channel, customer satisfaction surveys are crucial for maintaining strong customer relationships. TSC conducts annual surveys to understand customer needs and improve our products, converting those needs into actions to boost our long-term competitiveness. We select customers based on the previous year’s revenue and send out surveys covering product, delivery, and service. After collecting these and analyzing the feedback, we proactively seek further input from customers who gave lower scores and implement specific improvements. We then follow up six months later with another survey to confirm the effectiveness of these measures. Our consistent customer satisfaction scores of 4.5 or above over the past three years demonstrate our commitment to providing high-quality service.